Blog

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

The Modern Way To Build Your Product Team | Guest Blog Post: David Cancel, CEO of Drift

When it comes to building products, Agile and Waterfall just don’t cut it anymore.

It’s 2016.

Both of those things were popular in an era when talking to customers and getting feedback was hard. But today, there’s no excuse. Every team at your company should be talking to customers daily.

Your customers don’t operate in six-week release cycles.

They don’t think about weekly sprints.

They don’t want to hear “it’s on our roadmap for next quarter.”

Customer expectations have changed along with the rise of software-as-a-service and the on-demand economy.

And with so many options and competing products for your customers — do you honestly think customers are going to stick around until you fix that bug in your next release cycle in six weeks?

I wouldn’t stick around. And your customers won’t either. As a result, the way that we build our products and structure our product teams needs to change too.

Read more

Subscribe for new talks, episodes, and events

Looking Good for Fun and Profit | Robert J Moore, RJ Metrics | BoS USA 2015

Robert J Moore, CEO, RJ Metrics

How do you create a visual identity for your business when a sense of style isn’t in your DNA? This was the challenge faced by the founders of RJMetrics, who set out to disrupt an industry where appearance is everything. CEO and co-founder Bob Moore will step through the evolution of the RJMetrics brand from attic startup to SaaS powerhouse. The lessons learned along the way go far deeper than just pixels on a screen.

Slides, Video & Transcript below

Read more

Subscribe for new talks, episodes, and events

You can now talk to us live.

Want to ask us a quick question about Business of Software, or just say hello?

You could email us…

You could call us…

But now you can also talk to us directly using live chat. It’s live on our website right now. Just click the little chat box in the bottom right hand corner and we’ll reply.

Easy.

Read more

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

Three Attitudes & Practices Shared by Successful Innovation-Driven Companies | BoS Europe 2015 | Prof. Jaideep Prabhu, Cambridge University

Professor Jaideep Prabhu, Cambridge University

Why are some firms capable of innovating again and again?

Innovation isn’t easy – but it is do or die. In this talk from Business of Software Europe 2015, Professor Jaideep Prabhu of Cambridge University takes you on a journey of innovation. He shares his views on what innovation is, how to do it and the challenges it brings, and then closes by commenting on the practical implications for management for fostering innovation.

Expect an hour of practical insight, which could lead to a lifetime of being at the top of your field.

Slides, Video, Notes & Transcript below

Read more

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

Business of Software Europe by the Numbers [Infographic]

Business of Software Europe was great (it’s not just us that say it, our attendees rated it with an NPS of 93). One said attendee, Mike from CurationWall, put together this excellent infographic summarising the event. He’s also brought together his thoughts on the top three talks from the event from his perspective in a well written, long form blog post – seen here.

Read more

Subscribe for new talks, episodes, and events

Customer support that (actually) delights

In a world where customer support is increasingly the difference between buy or no buy, stay or no stay, just about everyone loves to market themselves as ‘customer centric/driven/motivated/leading/delightors/dinosaurs/satisfyers/ninjas/hillbillies’.

A phrase I regularly hear is ‘we love to delight the customer’. But what does that mean? From a corporate point of view, it’s usually sales based – ‘we love to delight the customer’ = ‘we make people happy enough that they keep buying from us’. This counteracts the selfless act of delighting another human being – or, to remove the buzzword – unselfishly making another human happy for the sake of happiness.

With everyone apparently looking to ‘delight’ the customer, the companies that really mean it with true intentions still stand out from the pack. Amazon, Apple, and John Lewis (UK) are all examples of companies famed and loved for their customer service, a by product of which is customers come back again and again, or in the SaaS world… keep on subscribing.

I had a great experience that made me happy today. I wanted to share it quickly, because credit where it’s due and all that.

Read more

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

Scaling a Technology Business is About Unscaling Technical Debt | Jeff Szczepanski, Stack Exchange | BoS USA 2015

Jeff Szczepanski, COO, Stack Exchange

In every successful technology businesses Jeff has worked in, the key challenge has been understanding how to scale technology and when to tackle the technical debt that inevitably accrues as a company runs ever faster and faster in pursuit of its business objectives. Jeff draws on his experience to help you understand what challenges emerge as a company moves from a Developer Centric environment to become more business focused.

How can you get the business people to have influence on a developer centric environment? How can you manage the challenges that marketing will present?! What principles can you apply to be aware of problems early? How do you trade Agile Practioners vs Architectural Astronauts in a fast growing business? What are the technical debt trade-offs, what problems can you buy yourself out of? What problems will kill you if you don’t move now?

Slides, Video, AMA & Transcript below

Read more

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

The Long Slow SaaS Ramp of Death AMA Video | Gail Goodman AMA, Building a SaaS Business

Gail delivered a talk for the ages at BoS USA 2012 with the “Long, Slow, SaaS Ramp of Death”.

At the tenth Business of Software USA, she returns to reflect on her time at Constant Contact with the talk “Lessons Learned in 17 years Building and Exiting a SaaS Business”. As someone who has been through growing a software company before – her experience is invaluable.

Read more

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

Business of Software Europe 2016 Speaker Slide Decks

Last week we took over the Powerscourt Hotel, Ireland for the third BoS Europe Conference Europe. As ever, the speakers produced a great show for those in attendance, delivering thought provoking presentations with software businesses in mind.

The slides from most of the presentations are here – with thanks to the speakers for permission to share the slides with the wider BoS Community.

Read more

Subscribe for new talks, episodes, and events

Gail Goodman – Ask Me Anything | Wednesday June 1st – 1215 EST

gail goodman

One of Gail Goodman’s legacies to the software industry has been proving you can build a profitable business in the SMB space. Today, SME/SMBs are a recognised and attractive market segment for software companies and significant amounts of venture funding is available to go after it.

Beyond this, Gail delivered a talk for the ages at BoS USA 2012 with the “Long, Slow, SaaS Ramp of Death”. At the tenth Business of Software USA, she returns to reflect on her time at Constant Contact with the talk “Lessons Learned in 17 years Building and Exiting a SaaS Business”.

Before the conference, you have the opportunity to ask Gail anything on growing great businesses. As someone who has been through growing a software company before – her experience is invaluable and available to you during the one hour hangout.

Read more

Subscribe for new talks, episodes, and events

Subscribe for new talks, episodes, and events

I Have a Face for Radio and a Voice for Silent Movies

It is a good job someone in the family has communication skills…

This is Violet being interviewed last week at Business of Software Conference Europe in Ireland by the rather wonderful Bill Thompson and Gareth Mitchell from the BBC’s Click programme. The producer, Ania Lichtarowicz is holding the mic and set everything up.

You can listen to her here and the final programme here. It features some people that are well known to regular BoS Conference attendees – Betsy Weber (Techsmith), Clarke Ching (Royal London), Iris Lapinski (Apps for Good), Joan Mulvihill (Irish Internet Association) and John McEvoy (Irish Men’s Sheds Association).

Read more

Subscribe for new talks, episodes, and events