Sarah Hatter was once a famous blogger before she became even more famouser working for 37signals.
After 14,000 years running the 37signals support team, she went all Jerry Maguire and started CoSupport, a way for small web and mobile app teams to provide amazing customer support for a small fee.
She dropped in to Business of Software 2013 to explain why you underestimate customer support at your peril and we instantly became enormous, stalker-ish fans.
Talks by Sarah Hatter
|Humanising the Web||April 2014|
|Support is Never, Ever, As Important As Product Development.||September 2013|
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