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If you're not a sysadmin then the odds are you deal with one. But makes a good sysadmin, and why are there so few great ones?
For me, an end user, what distinguishes a great sysadmin from a merely
competent one is attitude. Technical skills are easy, problem solving
ability is harder, but it's great attitude that's truly rare.
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It is the rare personality that can protect the system, but keep users needs as the paramount goal.