September 29, 2017
By Mark Littlewood
I must admit I didn’t get what design origami was at first.
I had visions of artful but frustrating paper folding. It turned out to be an excellent tool to help visualize the customer experience of a conference attendee. In a post conference workshop with Bernhard Ferro and Sean Mcguire from Tieto, participants were walked through a process to model and understand a complex services. in this case, Business of Software Conference was the subject of inquiry.
Clearly a good way to finish the conference, the enthusiasm of the participants was clear and we were walked through the output by Bernhard and Sean themselves.