In this session Paul explores how best to get the customer really talking about their needs their concerns and their aspirations. We explore how best to use our questioning and listening skills to engage the customer in a meaningful dialogue, which will help not only to identify an appropriate solution, but also to enhance the customer experience.
Paul Kenny is one of the UK’s top sales trainers, consultants and speakers. He has worked with many customers in three continents, including IBM, Perot Systems, The Guardian Newspaper and tens of others. Paul has developed a portfolio of nearly 100 sales, management and personal development courses. He won a national training award for his work with The Guardian.
Join the Business of Software Community and Boost Your Pricing Strategy with a Free Guide
Get the latest updates from Business of Software free to you. You will receive conference news, blogs from some of the world's best leaders, and access BoS video content as soon as it goes live by signing up here.
Bonus: On sign up, you will receive the free eBook on Software Pricing - 'Don't Just Roll the Dice' by Neil Davidson